Anchor Ideas

The Courage To Stand Out

Banks in the Midwest deal with an interesting conundrum. The same conservative thinking that kept them out of hot water during the financial crisis that hit the United States a decade ago often causes them to play it safe in every other aspect of their business. The problem is that being safe in finances and… Read more »

iHeart Failure: Can Radio Be Saved?

There was a time when Clear Channel Communications ruled the world. It was a mega media company, wheeling and dealing through almost every part of the music business, from radio stations to streaming services to ticket sales and artist management at one time or another. Remember when it famously crushed the Dixie Chicks insurrection of 2003 under its… Read more »

Cosmo And The New Journalism

We’ve seen the death of old school print journalism coming for a while now. The mobile web has created a society of citizen journalists, and now that we can write and shoot the news ourselves (“Officer, could you be a dear and tase him again under the streetlight? The shadows on that last take were awful.”),… Read more »

The Big Question About Social Media For Banks

Social media adoption by banks has worked its way from the largest to the smallest. Now, after a decade, even modest rural banks are getting on board. As your institution evaluates the options, the question to ask isn’t “what are we going to put on social media?” but instead “why are we using social media?”… Read more »

Facebook Monsters We Create

Ever hear of Flow magazine? Maybe it’s not ringing a bell. But if you use Facebook, you may recall seeing posts like “The 6 cancer causers in your home you need to get rid of!” or “The most common form of stress these days is dealing with fake people who can’t be trusted” or the… Read more »

Journey In Concert: What I Learned

I love rock music, especially when it features a skilled guitar player (a music teacher introduced me to Hendrix and once I’d heard “All Along The Watchtower” I never looked back). Over the years, I’ve been to a good number of concerts and been privileged to see some of the greatest guitarists of our time: Eddie… Read more »

How Much Do You Really Know About Your Customers?

Most bankers will tell you without hesitation that they understand their customers. After all, they talk to them every day, right? Unfortunately, that casual communication rarely leads to the kind of frank truthfulness that is critical to deep understanding. Nobody wants to tell their banker that they disagree with them, but without that candor, even… Read more »