Category: Professional Services

Modern Targeting Still Needs Human Insights

A few years ago, the promise of big data seemed infinite. Recent privacy meltdowns at Facebook and Google, however, have brought many of those notions crashing back down to earth. Unfortunately, some branding professionals in the world haven’t been keeping up with this new reality, and as a result you have to be careful who… Read more »

Facebook, Libra Shake Up Traditional Banking

Most big Facebook headlines over the last few years have been fairly bad news, filled with privacy concerns and political intrigue. The latest announcement from Mark Zuckerberg and his crew of social media risk takers, on the other hand, contains alarming news for banks. Facebook, along with partners like VISA, Mastercard, PayPal, Stripe and Uber… Read more »

Can A Market Correction Strengthen Your Bank’s Brand?

If you pay attention to the stock market, you’ve heard the experts talking about a “correction” a lot over the last few years. If you didn’t know what they were talking about, we got to see one firsthand in early February. Common sense finally threw some cold water on the traders who had relentlessly pushed… Read more »

Why Does Everybody Hate Millennials?

Talk to a group of business people over the age of 40, and you won’t get a consensus on politics, investment advice or management practices. But mention the “M” word, and suddenly everyone will be on the same page: millennials drive them crazy. The millennial generation is now the most important consumer group in the… Read more »

Choking Down A Glass Of Tang

Over the weekend, I watched Kong: Skull Island with some friends. Not only was it a great movie (Giant monkey wrestles giant turkey vulture? Sign me up!), it had some funny lines. The movie is set in the mid 1970s, and one particular scene brought back memories. The crew that lands on Skull Island finds… Read more »

Escaping The Data Breach Riptide

The recent Equifax data breach sent shockwaves across the financial world. Not only did it weaken the public’s trust in the consumer credit reporting agencies, it sent ripples across the entire financial sector – including banks. Because they work together so closely, it’s easy for financial institutions to get caught in the wake of any… Read more »

You Need A Crisis Management Plan

Recently, I have been doing a lot of work with risk and crisis communication. For the most part, it’s a topic people don’t want to think about. There is a very “meta” quality to it: We have so much stress in our current lives that we naturally try to avoid worrying about future stress before… Read more »